Below are the terms and conditions that the passenger, the credit card holder and/or the person ordering, each of whom will be referred subsequently as "Customer":

1. Customer acknowledges that The Bingo Casino Shuttle Service, Inc. may record any telephone call for purposes of quality assurance and for verbal confirmation of all contracts. The Customer consents to such.
2. We accept reservations by phone, fax, or e-mail
3. All reservations are to be paid at time of booking. If Customer pays by credit card, Customer authorizes The Bingo Casino Shuttle Service, Inc. to charge all amounts owned under this agreement.
4. We take cash, Visa, Master Card, American Express, Diner's Club or Discover. We will need a credit card to hold your reservation and will need to swipe the card after your trip in the minibus unless you have a signature account.
5. Our cancellation policy is as follows:
   • We have a 72 hour cancellation policy.
   • You may cancel a reservation up to 72 hours before the reservation takes place with a penalty of 25%.
   • If you cancel less than 72 hours before the order or do not show up we charge you the full amount of the original order. Customer will remain responsible for full payment of the charter or shuttle service as a cancellation fee.
   • Any money owned to the Customer as a result of a cancellation will be returned to the Customer within five (5) business days of the date of cancellation.
6. Customer and Customer's party are expected to conduct themselves in a manner so as to not cause injury to themselves or other persons or damage to the vehicle. In the event that the Customer or Customer's party causes any damage to the vehicle, Customer shall be responsible for the cost of repairing such damage with a minimum charge of $500 for such repair and/or cleaning of the vehicle. All Customers paying in cash or chartering any specialty vehicle must provide a repair and/or cleaning deposit of $1000.00 per charter. The decision as to the need for repair or additional cleaning rests solely in The Bingo Casino Shuttle Service, Inc. in its good faith discretion and its decision is final. If at any time during the charter, service is terminated either due to unruly conduct of Customer or Customer's party, damage to vehicle, or violation of any provision of the terms and conditions as determined by The Bingo Casino Shuttle Service, Inc. no refund of money will be granted. The Bingo Casino Shuttle Service, Inc., in its sole discretion, reserves the right to refuse service as its deems appropriate and also reserves the right to charge for any overtime ordered or incurred by Customer on the day of the charter. Such overtime, if charged, will be in hourly increments at the hourly rate indicated on the document titled " Reservation Sheet". All other charges and fees, including but not limited to gratuity, shall apply to overtime hours.
7. Protocol on e-mail reservations is as follows:
   • You can submit your reservations online
   • We require that you are in possession of a reply/confirmation, so if you do not get a reply back to a submitted reservation, please call 1-800-202-2277 to make sure that you are scheduled!
8. There is no smoking in our minibuses.
9. In compliance with CPUC Regulation Section 5348.2 & .3 consumption of alcoholic beverages by passengers under 21 years of age is strictly prohibited. In addition, absolutely no bottles or kegs of any size will be allowed on or in any of The Bingo Casino Shuttle Service, Inc. vehicles.
10. If passengers are minors, please read the page on traveling with Children. A phone number of one of the parents or legal guardians of the unaccompanied child must be given to the driver prior to the ride.
11. Any and all refunds due to Customer will be given in the form of future credit towards services. If customer wants to change payment from an already charged credit card to another form of payment, a fee of five percent (5%) will be charged as a handling fee.